General FAQs

Do the doctors prescribe medication?

Our doctors are non-prescribing psychologists. In coordination with the patient’s primary care physician, neurologist, and/or psychiatrist, our doctors may make pharmacological recommendations.

How can I obtain a copy of my records?

To obtain your personal records, please contact the office and we will forward them to you or arrange them for pick up as requested. Please note that photo identification will be required for in-person pick up of records.

I am the Healthcare Power of Attorney for the patient. What do I need in order to obtain a copy of the evaluation report and/or records?

The office will request a copy of the Healthcare Power of Attorney document to be forwarded to us prior to being able to discuss records requests for the patient. Please note: records will only be released to the Initial POA as listed on the document. Records will only be released to the Successor POA when documentation of the resignation of the primary Agent is provided.   

How do I have my records forwarded to another clinician? And is there a cost?

To have records forwarded to another clinician, please contact the office at 630-424-8900 and you will be provided a Release of Information Form to be completed. Upon completion and review, all requested records will be forwarded. There is no charge to forward records to another clinician for continuation of care.

I am seeking short-term/long-term disability benefits. Will the clinician complete the forms for my STD/LTD insurance company?

A request for records that are intended for filing or continuation of STD/LTD benefits must come directly from the carrier. The carrier may submit the request via mail or fax to our office. Upon receipt of the records request, our Records Management Specialist will work with the carrier to expedite and complete the request. There is typically a fee associated with these requests which varies based on the type/amount of records requested.